Terms of Service

General Disclaimers
  • All of our models are sculpted in Blender, SLA printed, sanded, and finished by hand. Due to the handmade nature, this process may lead to small imperfections or there may be small differences or changes between sizes, molds, and models. These differences are considered to be purely cosmetic and do not impact use.

    Toys considered ‘Flops’ are toys with significant defects that may affect toy care, but will not render the toy unusable. Flops include but are not limited to: significant pigment freckles, bubbles, nicks, severely over trimmed bases. These toys will be discounted in alignment with the fact that they failed to pass our quality checks.

    Small scuffs, dents, leaning, few freckles, minute variations in firmness, and other minute differences do not count as flaws, and will not be subject to discounts, refunds, or repours.

    Everything from our shop is manufactured in a smoke-free, pet-free home, and are washed before packaging. We advise all buyers wash their toys upon receipt regardless.

  • We are willing to combine orders placed within 2 hours of each other. To combine shipping, please send us a message through our Contact Us page or foftoys@gmail.com within 2 hours of your final purchase. Include the order numbers you’d like combined in the body of the note, and title your inquiry “Order combination.” For example, if you purchase one toy at 12 pm, and another at 1 pm, you’d have until 3 pm to send a message to get your orders combined. Additional shipping costs will be refunded from combined purchases.

  • We offer address changes within 12 hours of purchase. You must notify us via Contact Us or foftoys@gmail.com with your order number and confirm the correct address. Any requests made outside of the 12-hour window are not guaranteed to be honored.

Shop Responsibilities and Customer Responsibilities
  • Our shop strives to create durable, beautiful works of art that serve a function. As such they are thoroughly tested for strength and durability. Having said that, don’t attempt to see how far you can pull or twist a toy and expect it to remain in perfect condition. Our products will stand up to regular use, but not abuse.

    If an item arrives with undisclosed flops in its original packaging, we are responsible for correcting the issue. Customers who damage products after opening the packaging are not eligible for any form of compensation or refund.

    To maintain a toy from us, gently wash with soap and water or boil them. Toys with specialty pigments and materials (Such as Near Clear silicone or color-changing) may lose some of their vibrance after long exposure to the sun or boiling. Toy storage is the responsibility of the customer, but we advise storing our toys only with others you know are made of 100% platinum cure silicone.

Cancellations and Refunds
  • We cannot accept returns or refunds due to the nature of our products. The exception would be an error made directly on our part. This includes products which shipped with undisclosed flops, or the wrong product. The only way we can process a refund, repour, or partial refund is if that item remains in its original sealed packaging. By opening the packaging, you acknowledge that the product in hand is the correct product. We are unable to refund/exchange/repour products which were damaged in transit, in those instances AusPost will need to be contacted.

  • We are happy to accept any cancellations within three hours of an order being placed. All purchases will have a $2 non-refundable restock fee. To submit a cancellation request, please submit your request within the three-hour timeframe using our shop’s ‘Contact Us’ form or foftoys@gmail.com. Any requests received outside of that time will not be honored. (For example: if an order is placed at 1 PM on a Saturday, the refund request must be sent by 4 PM that same Saturday.)

  • We do not accept returns due to the nature of our product. The following reasons are examples of what we will not refund/exchange/repour:
      • Wrong size/firmness/model/coloration ordered by the customer. Our listings provide these details and it is up to you to read them.
      • Buyer’s remorse.
      • Items that are lost, stolen, or damaged after receipt or during the shipping process. You will need to file a claim with our shipping carrier in that instance (AusPost).
      • Returns of any kind will not be considered for our products outside of our silicone sculptures. This includes but is not limited to stickers and toy bags.

Materials
  • Our shop exclusively uses skin-safe, 100% platinum cure silicone for casting and creating toys. Our vibrant colors come from cosmetic grade mica in addition to other body-safe pigments. We currently offer one firmness type: 0A/~00-45, this is slightly softer than many brand's Medium (00-50). We will offer further choices for firmness in the future. Please note that firmness/shore hardness differences can occur due to differences in the manufacturing processes by our silicone suppliers.

  • Our toys are made to be body safe and easy to clean. We use 100% platinum cure silicone for all of our silicone products. Toys can be cleaned with soap and water or by boiling, though excessive boiling may eventually cause discoloration. To prevent accidental deterioration, do not use silicone-based lubes with our toys. Similarly, only store our toys with others that are made of 100% platinum cure silicone.

Toy Care
  • Carefully look over your item as soon as it’s received and still in the bag. Minor differences or imperfections are to be expected due to the hand-made nature of our products, but larger undocumented flaws need to be addressed. We can only help if your product is still in its original, unopened packaging.

    After unpacking your new toy, it might have a ‘tacky’ or sticky feel to it. This is especially present with Super Soft (00-20) toys. Toys are washed before we send them out, but we advise cleaning them again before use to ensure any residual substances are removed.

    The easiest way to clean your toy is by using soap and water or by boiling them. Some toys do use special pigments or materials that cannot be boiled, however. For those materials we advise soaking the toy in a 1% bleach solution or by using rubbing alcohol. NEVER boil bleach.

    When it comes to toy storage and use, we advise storing your toys only with toys you know are made of 100% platinum cure silicone. In that vein, only use non-silicone-based lubricants. Toys may leave a mark if left on an unfinished wood, glass, or particle board surface. Some types of glass have been treated with a finish that can cause damage to your toys, so testing glass before placing your favourite piece on it may be beneficial.